POLY5000 POLICIES

For help and/or general inquiries, email us at contact@poly5000.com.

RETURN/EXCHANGE

Items returned within 7 days of the package arrival date in same as new condition will be eligible for a refund. Please note that we cannot refund the original shipping charges (Standard First Class/Airmail) with the exception of faulty or incorrectly shipped items.

  • Refunds will be credited to the original payment method used within 8-10 business days of processing the return.
  • Exchanges may include extra shipping charges.
  • Once an exchange has been processed, you will be notified and provided a new USPS tracking number. Please allow up to 10 business days for order processing.
  • For instructions on how to return or exchange items, please see below.

SIZING GUIDE

SHORT SLEEVE TEES

S - 18in Chest / 27in Length

M - 20in Chest / 29in Length

L - 22in Chest / 31in Length

XL - 24in Chest / 32in Length

PAYMENT

We accept most major credit cards (Visa, Mastercard, and American Express), PayPal (they suck tho), and Bitcoin. We reserve the right to require additional identification verification for international or suspicious orders in efforts to prevent credit card fraud.

SHIPPING

Please allow up to 10 business days for order processing and an additional 7-10 business days for delivery.

International shipments are subject to additional duties, taxes and other customs fees. We are not responsible for tariffs or custom fees. Please allow at least 4-6 weeks for international orders to be delivered.

All orders are shipped via USPS standard shipping. We are not responsible for any lost, stolen, or damaged packages once the package has been shipped. We cannot guarantee delivery dates.

During peak seasons, please order early to allow time for processing and standard shipping.

DISCLAIMER

Colours may alter very slightly between online and physically. 

PRODUCT AVAILABILITY

Although availability may be indicated on our site, we cannot guarantee product availability. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

 

FAQ


Returned items must be in new condition (not worn or washed). Email us at contact@poly5000.com with the following information:

1. Your order number
2. Requested action (Refund/Exchange)
3. Reason for return


Unfortunately, we are unable to return or exchange washed or worn items.


As soon as your order is shipped, you will receive an email notification provided with a USPS tracking number and link.

You can also see the status of your order by clicking the tracking number link on your email confirmation.

Customers will be notified as soon as POLY5000 processes any order sent back to us. For orders received without return or exchange instructions, customers have two weeks to respond to our notification regarding how we shoud handle your order, or the order may be returned to inventory.


Unfortunately, we cannot guarantee delivery dates.


As soon as your order is shipped, you will receive an email notification providing a USPS tracking number and link.

You can also see the status of your order by clicking the tracking number link on the email notification.

If you check your tracking immediately after it has been provided to you, it may not be registered into the courier's system. Please allow up to 24 hours for your tracking to register and update into the courier's system.


If you check your tracking immediately after it has been provided to you, it may not be registered into the courier's system. Please allow up to 24 hours for the tracking number to update.


Please make sure all of your information is correct BEFORE you complete checkout.

If you need to change any information to an order, email us at contact@poly5000.com.


For updates on product drops, please sign up to the 5000 newsletter.


Review the instructions above on how to return items. We will process a refund for shipping once we confirm the arrival of your order and ship the correct item(s) to you.


Please reach out to your local post office for the most up to date information. Please review our shipping policy above. We are not responsible for lost, stolen, or damaged packages once the order has been shipped.

Please make sure address is correct in your order.


Unfortunately, we cannot make changes to any orders after it ships. We will do our best, but cannot guarantee cancellation before shipment if requested. Please return the package or refuse delivery from the mail carrier and follow the steps above for a return, we will process your refund.


Fortunately, since we ship by weight, combining orders does not affect shipping prices so we do not combine orders into single shipments.


International orders can take some time due to custom clearances that we cannot control and exact tracking can be difficult. Please allow at least 6 weeks for shipping and check tracking and with your local post office for the latest updates.

Only milestone events are shown on the tracking. Packages tendered to USPS are then transferred to the destination country's customs agents for clearance. The shipping method selected is First Class. For more current and accurate information regarding your package, please contact your customs facility and postal courier that has received your package.


International orders are subject to customs charges that we have no control over. Feel free to refuse delivery for a refund. Please review our shipping policy above regarding international shipments.

S/O TO THE HOMIE MING MING